Effective Date: 23 November 2025
Contact: info@velvet-ai.app
1. Introduction
VELVET AI, Inc. ("Velvet", "we", "our") provides an AI-powered fashion assistant and virtual try-on service ("App").
This Privacy Policy explains how we collect, use, and protect your personal data, and your rights regarding your information.
We comply with:
- GDPR (EU/EEA + UK users)
- CCPA/CPRA (California users)
- Delaware privacy and consumer laws
- COPPA (users under 13 not permitted)
By using the App, you agree to this Privacy Policy.
This website and application may participate in affiliate marketing programs and may earn commissions from qualifying purchases.
2. Age Requirement
Velvet is intended for users aged 13 or older.
We do not knowingly collect data from children under 13.
3. Information We Collect
A. Account Information: Email, password, name (optional), gender (optional), country.
B. AI & Image Processing Data: User-uploaded selfies/photos for avatar creation, generated virtual try-on images, and text/chat inputs.
C. Device & Technical Data: Device type, OS, app version, IP address (for security), app performance logs.
D. Analytics: App usage and interaction logs to improve the service.
E. Payments: Payments processed via secure third-party payment services. Stripe or similar may store billing information as required by law.
Important: We do not process biometric identifiers, face embeddings, or use images for AI model training.
4. How We Use Your Information
- Provide core app functionality (avatars, virtual try-ons)
- Generate AI recommendations
- Personalize your experience
- Operate and secure accounts
- Communicate support or updates
- Prevent fraud and enforce Terms
All AI and image processing is performed through trusted third-party providers, without sharing your personal data beyond what is necessary to operate the App.
5. Legal Basis (GDPR Users)
- Performance of contract
- Consent (when required)
- Legitimate interest (app analytics, security)
- Legal obligations
6. Sharing and International Transfers
Data may be shared with third-party service providers strictly for app operation, AI processing, payments, analytics, and storage.
Your data may be transferred outside your country, including to the US, under standard contractual clauses or equivalent safeguards.
7. Data Retention
| Data Type | Retention |
|---|---|
| Account data | Until deletion |
| Photos/avatars | Stored until deletion |
| Logs/analytics | 12 months (standard) |
| Payments | Required by law (tax, recordkeeping) |
8. Your Rights
EU/EEA Users: Access, correction, deletion, portability, restrict processing, object to automated decisions.
California Users: Access, deletion, opt-out of data sale (we do not sell data).
Contact: info@velvet-ai.app
9. Security
Industry-standard measures including encryption, access controls, and monitoring. No system is 100% secure.
10. AI Disclaimer
AI outputs may be inaccurate, biased, or approximate. Virtual try-ons are simulations, not exact representations. Users are responsible for decisions made using AI outputs.
11. Account Deletion
Users may delete their account and request data removal at any time.