TERMS OF SERVICE

Effective Date: 23 November 2025

1. Introduction

By using Velvet, you agree to these Terms. If you do not agree, do not use the App.

2. Eligibility

• 13+ in US, 16+ in EU
• Legal capacity to enter a contract

3. Description of Service

Velvet is an AI fashion assistant providing:

• AI-based style recommendations
• Virtual try-ons using user avatars
• AI chat interactions

AI outputs are not professional advice.

4. User Accounts

• Create an account (email/password)
• Secure credentials
• Responsible for all activity under your account

5. User Content

• Upload selfies, photos, chat text
• Generated avatars and try-ons
• Users retain all rights
• Velvet may process content to provide services
• Content may be deleted upon account removal

6. Prohibited Conduct

No illegal content, no unauthorized access, no resale without permission, no interference with app operations.

7. AI-Generated Content Disclaimer

• AI outputs may be inaccurate or biased
• Virtual try-ons are approximate
• Velvet is not liable for styling or purchase decisions

8. Purchases

• Paid credits via third-party payment processors
• Purchases are non-refundable unless legally required

9. Intellectual Property

All app content is owned by Velvet or licensors. No copying, modification, or distribution without permission.

10. Third-Party Providers

Services may rely on third-party providers for AI processing, storage, authentication, payments, and analytics. Names are not disclosed to protect proprietary processes.

11. International Users

• EU/EEA users retain mandatory rights under law
• US law governs these Terms (Delaware)

12. Termination

Velvet may suspend or delete accounts for violation of Terms or fraudulent activity. Users may delete accounts anytime.

13. Limitation of Liability

• Velvet not liable for AI errors, lost data, or purchases
• Max liability: $50 or amount paid in last 12 months
• EU consumer rights are not waived

14. Binding Arbitration (US Users)

• Disputes resolved through binding arbitration in Delaware
• No class actions
• Exceptions: small claims court

15. Changes to Terms

• Updates will be communicated via in-app or email
• Continued use = acceptance

16. Contact